Refund policy

Returns & Refunds

We use an all-natural preservative in our lotions and face creams with a recommended shelf life of 6 months. To help maintain the quality of your product, please store it away from direct sunlight and heat.

If your product goes bad within 6 months of purchase, you may be eligible for a refund or replacement.

Return Eligibility

To be eligible for a return:

• The item must be in the same jar or bottle that it was originally received in.

• You must provide a receipt or proof of purchase.

• Refunds and replacements are granted on a case-by-case basis.

How to Start a Return

If your return is accepted, we will send you:

• A return shipping label

• Instructions on how and where to send your package

Items returned without first requesting a return will not be accepted.

To start a return or ask questions, contact us at:
📧 humansoap707@gmail.com
📞 707-567-0362

Damages or Issues

Please inspect your order upon receiving it. If your item is defective, damaged, or incorrect, contact us immediately so we can evaluate the issue and make it right.

Refunds

Once we receive and inspect your return, we will notify you whether your refund has been approved or denied.

If approved, your refund will be issued to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since your return was approved and you have not received your refund, please contact us at humansoap707@gmail.com.